Privacy policy
Privacy Policy – FLIVÈRT
At FLIVÈRT we highly value your privacy. In this policy, we explain what personal data we collect, how we use it, and what rights you have. This policy is drafted in accordance with the General Data Protection Regulation (GDPR).
If you have any questions about this policy, please contact us at info@flivert.nl.
1. What data do we collect?
We collect different types of data to make our services possible:
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Personal details: name, address, email address, phone number.
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Order and payment details: payment method, billing address, shipping address. Payments are processed via our payment providers (e.g., Mollie, iDEAL, PayPal). FLIVÈRT does not store complete payment details.
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Automatically collected data: IP address, browser details, device type, language settings, referring URLs. This information is used for security and analysis.
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Cookies and tracking information: to ensure the website functions properly, improve user experience, and (with consent) support marketing activities.
2. How do we use your data?
We use your personal data only for the following purposes:
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Processing and delivering orders.
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Sending order confirmations, updates, and service messages.
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Handling returns and customer service.
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Marketing communications (only with your consent).
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Improving and securing our website and services.
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Complying with legal obligations (such as tax legislation).
3. Who do we share your data with?
We only share personal data with third parties when necessary to provide our services, such as:
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Payment providers: Mollie, PayPal, iDEAL.
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Shipping services: PostNL, DHL, and similar carriers.
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Webshop platform and hosting: Shopify.
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Analytics and marketing services: Google Analytics, Facebook Ads (if cookies are accepted).
These parties may only use your data to provide their services to FLIVÈRT and not for their own purposes.
4. How long do we retain your data?
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Order and invoice details: 7 years (in line with tax regulations).
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Marketing data: as long as you consent; you can unsubscribe at any time.
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Cookies and technical data: as long as necessary for the website to function, or until you delete them.
5. Data security
We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. These include SSL encryption, secure servers, and limited access to personal data.
6. Cookies and tracking
Our website uses cookies to improve functionality and personalize your shopping experience. On your first visit, we will ask for your consent for the use of marketing cookies.
Types of cookies we use:
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Functional cookies: necessary for the site to function.
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Analytical cookies: to monitor visitor statistics.
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Marketing cookies: only with your consent (e.g., for personalized ads via Google or Facebook).
You can disable or delete cookies at any time via your browser settings.
7. Minors
We do not knowingly collect data from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.
8. Your rights
Under the GDPR you have the following rights:
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The right to access your personal data.
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The right to correct or delete your data.
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The right to withdraw your consent.
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The right to data portability (transfer of data).
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The right to object to the processing of data.
If you wish to exercise these rights, send a request to info@flivert.nl. We will respond within 30 days.
9. Data breaches
In the event of a data breach where personal data is unlawfully accessed, we will report this to the Dutch Data Protection Authority and – if necessary – to the affected customers, in accordance with the law.
10. Changes to this policy
FLIVÈRT may update this privacy policy to comply with new legislation or changes in our business operations. The most current version is always available on our website.
11. Contact details
FLIVÈRT
Sluisweg 6
4306 NG Nieuwerkerk, Zeeland
Email: info@flivert.nl